Brivvy | The intelligent communications platform

These Terms of Service (the "Agreement") govern your access to and use of the services provided by Brivvy, Inc. ("Brivvy," "we," "us," or "our"). By signing up for an account, clicking to accept this Agreement, or otherwise accessing or using our services, you agree to be bound by these terms. If you are accepting this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not have such authority, or do not agree with these terms, you may not use the services.

1. The Service

Brivvy provides a voice and AI-powered content platform that enables teams to define, manage, and enforce consistent voice rules across AI-generated content and communications ("Service"). The Service includes our web application, API, AI writing assistant, collaborative document editor, template management, knowledge uploads, MCP server integrations, and any related software or tools we make available to you.

We reserve the right to modify, update, or discontinue features of the Service at any time. We will make reasonable efforts to notify you of material changes.

2. Accounts and Access

2.1 Account Registration. To use the Service, you must create an account using a valid email address. Authentication is handled via passwordless email verification or supported federated sign-in providers (such as Google). You are responsible for maintaining the security of your email account and for all activity that occurs under your Brivvy account.

2.2 Authorized Users. You may invite team members to access the Service under your workspace ("Authorized Users"). You are responsible for ensuring your Authorized Users comply with this Agreement.

2.3 Account Security. You agree to notify us immediately at support@brivvy.io if you suspect any unauthorized access to or use of your account.

3. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with this Agreement. You may not:

Use the Service to transmit content that is unlawful, harmful, or infringes on the rights of others
Attempt to gain unauthorized access to any part of the Service or its related systems
Use the Service to build a competing product or service
Reverse engineer, decompile, or disassemble any part of the Service
Interfere with or disrupt the integrity or performance of the Service
Resell or sublicense access to the Service without our prior written consent

4. Customer Content

4.1 Ownership. You retain all rights to the content, brand assets, and data you upload or create within the Service ("Customer Content"). Brivvy does not claim ownership of your Customer Content.

4.2 License to Brivvy. By using the Service, you grant Brivvy a limited, non-exclusive license to process and use your Customer Content solely to provide and improve the Service. This includes sharing your Customer Content with third-party AI providers (such as OpenAI) and infrastructure services necessary to deliver the features you use.

4.3 AI Processing. The Service uses third-party AI models to generate, analyze, and refine content based on your Customer Content and voice configurations. By using AI-powered features, you acknowledge that your prompts, voice rules, and related content will be sent to third-party AI providers for processing.

4.4 No Model Training. We do not use your Customer Content to train, fine-tune, or improve any AI or machine learning models, and we do not permit our third-party AI providers to do so. Customer Content is processed solely to generate responses within your session and is not retained by AI providers for training purposes.

4.5 AI Output. You own all output generated by the Service based on your inputs. Brivvy claims no ownership of AI-generated content produced through your use of the Service. AI-generated output may contain errors or inaccuracies; you are responsible for reviewing all output before use.

4.6 Responsibility. You are solely responsible for your Customer Content and for ensuring that it does not violate any applicable laws or third-party rights.

5. Fees and Payment

5.1 Subscription Plans. Access to the Service is offered under free and paid subscription plans. Paid plans and their associated fees are described on our pricing page at brivvy.io/pricing.

5.2 Billing. For paid plans, fees are billed in advance on a monthly or annual basis, as selected, on a per-seat model based on the number of active workspace members. By providing a payment method, you authorize Brivvy to charge recurring fees until you cancel your subscription. All payment processing is handled by Stripe.

5.3 Taxes. Fees do not include taxes. You are responsible for all applicable taxes associated with your use of the Service.

5.4 No Refunds. Except as required by law or expressly stated otherwise, all fees are non-refundable. If you cancel mid-period, your access will continue through the end of the current billing period.

5.5 Billing Disputes. If you believe you have been billed in error, contact us at billing@brivvy.io within 60 days of the relevant charge.

6. Term and Termination

6.1 Term. This Agreement begins when you create an account and continues until terminated by either party.

6.2 Termination by You. You may cancel your subscription at any time through the billing portal accessible from your workspace settings. Cancellation takes effect at the end of your current billing period.

6.3 Termination by Brivvy. We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have violated this Agreement or if required by law.

6.4 Effect of Termination. Upon termination, your right to access the Service will cease. When you delete a workspace, associated Customer Content is removed from our primary systems. Operational infrastructure backups may retain residual data for a limited period as part of standard processes. You are responsible for exporting any data you wish to retain prior to termination. To request a data export, contact support@brivvy.io before deleting your account or workspace.

7. Intellectual Property

7.1 Brivvy IP. Brivvy retains all rights, title, and interest in and to the Service, including all software, algorithms, designs, trademarks, and documentation. Nothing in this Agreement grants you any rights to Brivvy's intellectual property other than the limited license to use the Service as described herein.

7.2 Feedback. If you provide feedback, suggestions, or ideas about the Service, you grant Brivvy the right to use such feedback without restriction or compensation to you.

8. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. Each party agrees to use such information only to fulfill its obligations under this Agreement and to protect it with at least the same degree of care it uses to protect its own confidential information.

9. Privacy

Your use of the Service is subject to our Privacy Policy, available at brivvy.io/privacy, which is incorporated into this Agreement by reference.

10. Third-Party Services

The Service relies on third-party providers to deliver certain features, including AI content generation (OpenAI), payment processing (Stripe), collaborative editing (Tiptap), document parsing (LlamaIndex Cloud), and email delivery (Loops). Your use of the Service constitutes acknowledgment that your data will be processed by these providers as described in our Privacy Policy. We are not responsible for the practices or policies of third-party providers, and we encourage you to review their terms and privacy policies.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, BRIVVY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. BRIVVY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. AI-GENERATED CONTENT MAY CONTAIN ERRORS OR INACCURACIES; YOU ARE RESPONSIBLE FOR REVIEWING ALL AI-GENERATED OUTPUT BEFORE USE.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, BRIVVY'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO BRIVVY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT WILL BRIVVY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Indemnification

You agree to indemnify and hold harmless Brivvy and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your Customer Content; or (c) your violation of this Agreement or any applicable law.

14. Changes to This Agreement

We may update this Agreement from time to time. If we make material changes, we will notify you via email or through the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Agreement.

15. Governing Law and Disputes

This Agreement is governed by the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising under this Agreement shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.

16. General

16.1 Entire Agreement. This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and Brivvy regarding the Service and supersedes all prior agreements.

16.2 Severability. If any provision of this Agreement is found to be unenforceable, the remaining provisions will continue in full force.

16.3 Waiver. Our failure to enforce any provision of this Agreement shall not constitute a waiver of our right to enforce it in the future.

16.4 Assignment. You may not assign this Agreement without our prior written consent. Brivvy may assign this Agreement in connection with a merger, acquisition, or sale of assets.